Online Diamond Jewellery Shopping | Gold & Diamond Jewellery | Zivar.in

Our 15-day money back guarantee gives you time to make sure your purchase is exactly how you wanted it to be. If you need to return it for any reason, we'll happily provide you with an exchange or 100 % refund of the actual amount paid. 

Your complete satisfaction with our product is guaranteed. If not, items may be returned or exchanged within fifteen days upon receipt. To receive a return authorization code you just have to write us on care@zivar.in and follow the steps outlined below.

Please note that to be eligible for a return, items must be in their original purchased condition, product tag should be intact, must include original product certificate and Inovice, and it should be shipped within 15 days. 

Please allow approximately 10-12 working days for your refund, to be processed once we receive he product.

Our Customer service representative will happily assist you through return pick ups.

How To Prepare A Return Or Exchange 

To return a diamond or jewelleryitem to us, follow the below process:

For all returns call +91 898 070 1040 or write a mail on care@zivar.in and you will be given a Return Authorization Code.

Package Your Return: We recommend you use the original shipping box, including all original packaging and collateral material. 

Free Return Shipping

There are no charges on Return shipping under 15 day retrurn policy for any Resizing, Exchange or Refunds. Contact us and we will arrange for return pick by our authroized shipping partners. Please retain all shipping materials for our shipping company pick up and/or inspection. 

Refunds to your charged card and Bank Accounts

Credit card purchases will be refunded against the credit card, or account used on the original purchase. Please allow up to 10 -12 working days from the date that zivar.in has received your return for your account to be credited. Payment will be processed post our quality assuarnance team reviews the product.  If you have made a purchase through NEFT or IMPS, your refund will take approximately 4-5 working days from the date of the return's receipt. Bank fund transfers are posted against the original account they originated from. 

Cancel Or Change An Order 

If you would like to change or cancel an order you may write us on care@zivar.in. We will attempt to accommodate the order changes to the extent possible prior to dispatch of Product. Some changes might result in delayed shipping. If your order has already been shipped, please accept the product and you can contact us to set up a return pick up. 

* 15 day Money Back do not apply to the following items: 

·     Item(s) shipped over 15 days ago.

·     If item tag removed. 

·     Exchanges (Product once already exchanged), repairs, or already resized.

·     Items that were damaged or defective after delivery, shows sign of wear or altered by any other jeweller.

·     Engraved items or customized pieces.

·     International returns. 

15 Day Money back policy does not apply to International Orders. (Product Shipped outside India.)

For any assistance or clarification please do write us on care@zivar.in or call us on +91 898 070 1040.

 

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